RubyReels Casino Terms and Conditions

Welcome to RubyReels Casino. By accessing or using our website at rubyreels.com, registering an account, or participating in any of our games and promotions, you agree to be bound by these Terms and Conditions. We ask that you read this document carefully before proceeding. At Ruby Reels, we operate under the licence issued by the Tobique Gaming Commission (licence number 0000002), and our services are provided by Novatrix SRL, incorporated in Costa Rica (registration number 3-102-893958), with a registered address at Province 03 Cartago, County 07 Oreamuno, Potrero Cerrado, Costa Rica. These Terms govern your use of our platform, and English is the controlling language of this agreement.

1. Acceptance of Terms

At RubyReels, we require that all players confirm they have read, understood, and accepted these Terms and Conditions prior to creating an account or placing any wagers. By completing the registration process on our Ruby Reels Casino platform, you confirm that you are at least 18 years of age, that gambling is legal in your jurisdiction, and that you are not residing in any of our restricted territories. If you do not agree with any part of these Terms, you must not use our services.

• You must be of legal gambling age in your country of residence (minimum 18 years).
• You confirm that you are not a resident of any restricted territory listed in Section 3.
• You agree to provide accurate and truthful information during registration.
• You accept full responsibility for all activity conducted through your account.

2. Account Registration and Verification

Here at RubyReels Casino, we require every player to create a single, verified account. Duplicate accounts are strictly prohibited and may result in the forfeiture of funds and permanent account closure. Our Know Your Customer (KYC) process is thorough — we may request government-issued identification, proof of address, and proof of payment methods at any time. Please be aware that our KYC procedures may extend to a phone call or a video call where we deem it necessary to verify your identity.

2.1 Account Verification Process

Our Ruby Reels verification process is designed to protect both our players and the integrity of our platform. If we are unable to contact you within two weeks of issuing a verification request, your account will be locked until the process is completed. We reserve the right to withhold withdrawals pending successful verification, and no bonus or promotional funds will be released until KYC requirements are satisfied.

2.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. At RubyReels, we strongly recommend using a unique password and enabling any available security features. We accept no liability for losses arising from unauthorised access to your account where you have failed to keep your login details secure. If you suspect any unauthorised use, contact us immediately at help@rubyreels.com.

3. Restricted Territories

We do not provide services to residents of the following jurisdictions. Our RubyReels Casino platform enforces these restrictions to comply with applicable laws and our licensing obligations.

• Afghanistan, Belarus, Central African Republic, China, Cuba, Cyprus
• Democratic Republic of the Congo, Georgia, Guernsey, Haiti
• Iran, Iraq, Israel, Libya, Malta, Myanmar, Netherlands
• North Korea, Poland, Russia, Somalia, South Sudan, Syria
• United Kingdom, United States, Venezuela, Yemen, Zimbabwe
• Canada: New Brunswick and Ontario specifically are restricted

Swedish players are excluded from all bonuses, the VIP programme, and Comp Points at Ruby Reels. Finnish players are excluded from the welcome bonus and no-deposit offers, with the exception of Finnish players who have attained VIP status.

4. Deposits and Withdrawals

At RubyReels, we support a wide range of payment methods to accommodate our international player base. Our accepted deposit methods include Visa, Mastercard, Flexepin, Interac, CashtoCode, MuchBetter, MiFinity, Skrill, Neteller, ecoPayz, Jeton, bank transfer, Paysafecard, and a full suite of cryptocurrencies including BTC, ETH, LTC, DOGE, USDT, BCH, XRP, BNB, ADA, and TRX via CoinsPaid.

4.1 Minimum Deposit and Withdrawal

Our RubyReels Casino minimum deposit is EUR 20 (or equivalent: USD 20, NOK 200, CAD 30, NZD 30, AUD 30, ZAR 350, INR 1,700, or the crypto equivalent of EUR 20). The minimum withdrawal amount is EUR 20. We process withdrawals via Visa, Mastercard, bank transfer, and cryptocurrency.

4.2 Withdrawal Limits and Processing Times

We apply the following withdrawal limits across all accounts at Ruby Reels Casino:

• Weekly withdrawal limit: EUR/USD 7,500
• Monthly withdrawal limit: EUR/USD 15,000
• Maximum daily profit: USD 50,000 (USD 100,000 for VIP players)
• No-deposit bonus winnings are capped at EUR 50
• Progressive jackpot wins are paid in full and are entirely exempt from weekly and monthly withdrawal limits

Withdrawals are processed within 72 hours of approval. Please note that this clock begins from the point of approval, not from the moment of your request. Fast payment rails are processed as close to instant as possible; bank transfers may take up to 3 business days, and some methods may take up to 5 working days.

5. Bonuses and Promotions

Here at RubyReels, we offer a comprehensive Welcome Package of up to EUR 5,000 plus 200 Free Spins across your first three deposits. The Ruby Reels bonus structure is as follows:

• 1st Deposit: 100% match up to EUR 2,000 + 100 Free Spins (released over 5 days)
• 2nd Deposit: 75% match up to EUR 1,000 + 50 Free Spins
• 3rd Deposit: 50% match up to EUR 2,000 + 50 Free Spins

A parallel Crypto Welcome Package offers matched bonuses up to 0.5 BTC. The Ruby Reels bonus code, where applicable, must be entered at the time of deposit. All welcome bonuses carry a 40x wagering requirement and must be used within 7 days. Our ongoing promotions are valid for 14 days. The maximum bet while a bonus is active is EUR 5 (or AUD 8). Maximum winnings from a deposit bonus are capped at EUR 1,000; from a no-deposit bonus at EUR 100; and from free spins at EUR 200.

5.1 Weekly Promotions

At RubyReels Casino, we run a daily promotion calendar offering a different reward every day of the week, including Monday cashback, Tuesday and Friday reload bonuses, Wednesday free spins on deposit, a Thursday Free Spins Tournament, Saturday spins for play, and Sunday free spins for all members with no deposit required. A Wheel of Fortune promotion and a monthly Drops and Wins pool of EUR 2,000,000 are also available.

6. Loyalty Programme and VIP

Our RubyReels loyalty programme — Ruby Points — operates across fifteen levels, from Member to VIP. Players earn 1 point per EUR 30 wagered on slots and 1 point per EUR 120 wagered on live games. Bonus money contributes 50% toward point accrual. Weekly cashback scales from 3% at Bronze to 7% at Platinum and 8% at VIP, credited every Friday UTC and capped at EUR 5,000 per payment with a maximum win of EUR 10,000 derived from it.

The VIP tier at Ruby Reels is invite-only, and delivers a doubled daily profit ceiling of USD 100,000, a personal account manager, and the lowest cashback wagering requirement of 5x. Swedish players are excluded from the loyalty programme in its entirety.

7. Responsible Gambling

We at RubyReels Casino are committed to promoting safe and responsible gaming. We provide tools including deposit limits, session limits, self-exclusion, and cooling-off periods. If you feel that gambling is negatively affecting your life, we strongly encourage you to use these tools or contact our support team. Please gamble responsibly.

8. Governing Law and Disputes

These Terms and Conditions are governed by the laws applicable under our Tobique Gaming Commission licence. Any disputes that cannot be resolved directly with our support team at help@rubyreels.com may be referred to our Alternative Dispute Resolution service at disputes@egis-adr.com. We are committed to resolving all player concerns fairly and promptly.

9. Amendments

We reserve the right to amend these Terms and Conditions at any time. Our Ruby Reels Casino will notify players of material changes via email or a notice on the website. Continued use of our platform following notification of any changes constitutes acceptance of the updated Terms. We recommend you review this page periodically to remain informed of our current terms.

If you have any questions about these Terms, please contact our 24/7 support team via live chat or email us at help@rubyreels.com.