RubyReels Casino Privacy Policy

At Ruby Reels, we take your privacy seriously. This Privacy Policy explains how we collect, use, store and protect your personal information when you access and use our services at rubyreels.com. We are operated by Novatrix SRL, incorporated in Costa Rica (registration number 3-102-893958), registered at Province 03 Cartago, County 07 Oreamuno, Potrero Cerrado, Costa Rica, and we are licensed by the Tobique Gaming Commission under licence number 0000002. By using our platform, you agree to the terms set out in this document. Please read it carefully before creating an account or engaging with our ruby reels online casino services.

Who We Are and How to Contact Us

We are RubyReels, an international online casino operating under the Tobique Gaming Commission licence. Our primary support language is English, and we can be reached through the following channels:

• Live chat: available 24/7 directly on our website
• Email: help@rubyreels.com for general enquiries
• Disputes: disputes@egis-adr.com for formal complaint resolution

Here at RubyReels, we are committed to ensuring that your personal data is handled lawfully, fairly and transparently in accordance with applicable data protection legislation.

Information We Collect

When you register and use our casino ruby reels platform, we may collect the following categories of personal information:

Registration and Identity Data

• Full name, date of birth and nationality
• Email address, phone number and residential address
• Username and password (stored in encrypted form)
• Government-issued identification documents for KYC verification

Financial and Transaction Data

• Payment method details, including card information, e-wallet identifiers and crypto wallet addresses
• Deposit and withdrawal history, including ruby reels casino withdrawal records
• Bonus redemptions, including use of any ruby reels bonus code or ruby reels casino promo code

Technical and Usage Data

• IP address, browser type and device identifiers
• Pages visited, time spent on the platform and game activity logs
• Login timestamps and session data, including ruby reels casino login activity
• Geolocation data used to enforce regional restrictions

Communications Data

• Any correspondence sent to us via email or live chat
• Feedback, support requests and dispute records

How We Use Your Information

At RubyReels, we use the personal data we collect for the following purposes:

• To create, verify and manage your player account
• To process deposits and withdrawals, including transactions in EUR, AUD, CAD, INR, ZAR and other supported currencies
• To conduct identity verification (KYC), which may include a phone call or video call where required
• To administer bonuses and promotions, such as the ruby reels no deposit bonus, ruby reels free spins offers and our weekly promotional calendar
• To manage our Ruby Points loyalty programme and VIP tier access
• To detect, prevent and investigate fraud, money laundering and other prohibited activities
• To comply with our obligations under the Tobique Gaming Commission licence and applicable law
• To improve our website, game catalogue and user experience
• To send you promotional communications where you have given consent

Identity Verification and KYC

Our RubyReels platform operates a rigorous Know Your Customer process. We are required to verify your identity before processing withdrawals and, in some cases, before activating certain bonuses. Verification may involve submitting government-issued photo ID, proof of address, and proof of payment method. In certain circumstances, we may conduct verification via telephone or video call. If we are unable to contact you within fourteen days of a verification request, your account may be locked until the process is completed. This is a legal obligation and forms a core part of how we protect both you and the integrity of our platform.

Legal Bases for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: processing required to operate your account and deliver our services
• Legal obligation: compliance with anti-money laundering, responsible gambling and licensing requirements
• Legitimate interests: fraud prevention, security monitoring and platform improvement
• Consent: for marketing communications, where you have opted in

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to ensure functionality, analyse traffic and personalise your experience. Cookies help us remember your preferences, maintain your session during ruby reels login, and track how players interact with our rubyreels casino. You may manage cookie preferences through your browser settings, although disabling certain cookies may affect platform performance. For full details on how we use cookies, please refer to our separate Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with:

• Payment processors and financial institutions handling your transactions (e.g., Visa, Mastercard, Skrill, Neteller, MuchBetter, CoinsPaid and others)
• Game providers who supply content to our lobby, including Pragmatic Play, NetEnt, Play'n GO, Nolimit City and others
• Regulatory bodies, including the Tobique Gaming Commission, where disclosure is required by law
• KYC and fraud prevention service providers
• Our dispute resolution provider, reachable at disputes@egis-adr.com
• IT and infrastructure providers who support the operation of our platform

All third parties we work with are contractually required to process your data securely and only for the purposes we specify.

International Data Transfers

As RubyReels serves players across multiple jurisdictions — including Ireland, Australia, New Zealand, Canada, India, Germany, Switzerland and Arabic-speaking markets — your data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we implement appropriate safeguards to ensure your data remains protected in line with applicable standards.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our licensing obligations and applicable law. Financial records, identity documents and transaction histories are typically retained for a minimum of five years following account closure. Where data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to legal retention obligations
• The right to object to or restrict certain types of processing
• The right to data portability
• The right to withdraw consent for marketing at any time

To exercise any of these rights, please contact us at help@rubyreels.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Security Measures

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These include encryption of sensitive data, secure server infrastructure, access controls and regular security assessments. While no system can guarantee absolute security, we are committed to maintaining the highest practical standards to safeguard your information on our rubyreels online casino platform.

Responsible Gambling and Data Use

We use your account data to support responsible gambling obligations. This includes monitoring play patterns, applying self-exclusion restrictions where requested, and enforcing the limits applicable to certain markets. For example, Swedish players are excluded from bonuses and the loyalty programme, while Finnish players are excluded from welcome and no-deposit offers. We use data to enforce these restrictions automatically and accurately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations or platform features. When we make significant changes, we will notify you via email or a prominent notice on our website. Your continued use of our ruby reels casino real money services following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

Governing Language

This Privacy Policy is written in English, which is the official and controlling language for all legal documents on our platform. Where translations are provided as part of our localised builds, the English version shall prevail in the event of any inconsistency.

If you have any questions about how we handle your personal data, or wish to exercise your rights, please do not hesitate to contact our support team at help@rubyreels.com. We are here to help.